Sales Retention Account Associate

Key point of contact for WM's Small/Medium business customers focusing on retention and growth. Utilizing sound strategies for preventing cancellations and ensuring business performance.

Posted 5/26/2026full-timeNewtown • Pennsylvania • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Serves as a key point of contact for WM's Small/Medium business customers.
Focuses on retaining and growing the team's book of business.
Effectively manages inbound call requests and proactive customer outreach.
Prevents customer cancellations and secures updated contract agreements.
Utilizes appropriate change management processes to meet sales demands.
Controls sales assignments by allocating time to retention and acquisition goals.
Explores alternatives to reach mutually beneficial sales agreements.
Contributes to individual and shared responsibilities in a team environment.
Navigates systems and tools ensuring accurate documentation of interactions.
Uses WM sales productivity software tools accurately and consistently.
Analyzes reports and handles general administrative duties as needed.

Requirements

What you’ll need

High School Diploma or GED (accredited)
1 year Business-to-business account management, inside sales (phone based sales), and/or customer service experience that includes a sales component

Benefits

Comp & perks

Medical
Dental
Vision
Life Insurance
Short Term Disability
Stock Purchase Plan
Company match on 401K
Paid Vacation
Holidays
Personal Days

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business-to-business account managementinside salescustomer servicesales productivity softwarecontract managementsales analysisadministrative duties

Soft Skills

customer retentionproactive outreachteam collaborationchange managementnegotiationcommunication

Certifications

High School DiplomaGED