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Customer Service Representative III
WMCustomer Service Representative providing support for complex inquiries and managing client projects for WM's environmental solutions. Engaging with customers to ensure timely and accurate service.
About the role
Key responsibilities & impact- Handles incoming calls, emails, inquiries and transactions from various segments within the book of business.
- Possess a strong knowledge of internal process, understands relationships and key linkages between business units.
- Collaborates with internal and external parties to coordinate service related activities and manage client projects.
- Resolves customer escalated issues quickly and efficiently by engaging the right people and departments within WM Strategic Business Solutions.
- Possess strong time management and follow through skills, has the ability to transition seamlessly between service requests, ensuring all deadlines are met and service is confirmed.
- Provides customer proactive service and education regarding service options, charges, billing, and contracts.
- Documents each interaction, ensuring service, pricing and other required information are entered into the system.
- Strives to meet or exceed service and operational goals established for the service, including productivity, quality, accuracy and timeliness goals.
- As required by management, maintains routine customer service related reports and creates reports as requested.
Requirements
What you’ll need- High School Diploma or GED (accredited)
- 2 years of customer service experience
- 6 months as a WM customer service representative
Benefits
Comp & perks- Medical
- Dental
- Vision
- Life Insurance
- Short Term Disability
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation
- Holidays
- Personal Days
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
time managementcustomer serviceproblem resolutioncollaborationcommunicationorganizational skillsfollow throughproactive servicereport creationservice coordination
Certifications
High School DiplomaGED