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WM

Customer Experience Supervisor

WM

Supervise customer service operations providing leadership and support. Manage staff hiring and training in a remote setting at Waste Management.

Posted 5/21/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $65,700 - $83,800 per yearWebsite

About the role

Key responsibilities & impact
  • Oversees daily operations of the customer service department
  • Provides leadership, support, and development to staff
  • Manages hiring, training, coaching, and evaluating employees
  • Analyzes feedback and implements strategies to enhance customer service performance
  • Compiles reports, analyzes budgets and ensures operational efficiency

Requirements

What you’ll need
  • Education: High School Diploma or GED (accredited)
  • Experience: 5 years of relevant work experience
  • Call center or customer service experience and supervisory/management skills required.

Benefits

Comp & perks
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Short Term Disability
  • Stock Purchase Plan
  • Company match on 401K
  • Paid Vacation
  • Holidays
  • Personal Days

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills
leadershipsupportdevelopmenthiringtrainingcoachingevaluatinganalyzing feedbackimplementing strategiesoperational efficiency
Certifications
High School DiplomaGED