Account Associate I

Account Associate I serving as a key contact for WM's Small/Medium business customers. Focusing on customer retention and contract agreements while utilizing sales tools and strategies.

Posted 5/20/2026full-timeRemote • Maryland • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $21 per hourWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Serves as a key point of contact for WM's Small/Medium business customers.
Focuses on retaining and growing the team's book of business.
Manages inbound call requests and proactive customer outreach.
Prevents customer cancellations and secures updated contract agreements.
Utilizes change management processes to meet sales demands.
Controls sales assignments by allocating time to retention and acquisition goals.
Explores alternatives to reach mutually beneficial sales agreements.
Contributes to team responsibilities in a team environment.
Navigates through systems ensuring accurate documentation of customer interactions.
Uses WM sales productivity software tools such as Salesforce.com.
Analyzes reports and handles general administrative duties as needed.

Requirements

What you’ll need

High School Diploma or GED (accredited)
1 year Business-to-business account management, inside sales (phone-based sales), and/or customer service experience that includes a sales component

Benefits

Comp & perks

Medical
Dental
Vision
Life Insurance
Short-Term Disability
Stock Purchase Plan
Company match on 401K
Paid Vacation
Holidays
Personal Days

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account managementinside salescustomer servicesales productivity

Soft Skills

customer retentioncommunicationteam collaborationproblem-solving

Certifications

High School DiplomaGED