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Account Executive II
WMAccount Executive II handling relationships and retention strategies for Waste Management customers in a remote role. Focused on achieving business goals and customer satisfaction within the US market.
About the role
Key responsibilities & impact- Serve as the lead point of contact for customer account management matters
- Establish and maintain a high level of customer satisfaction
- Align Waste Management products and services with customer needs
- Negotiate, update, and renew customer service agreements
- Resolve challenging customer requests
- Communicate rates, charges, and service strategies
- Collaborate with sales team to identify and grow opportunities
- Use Waste Management sales productivity software tools
- Prepare reports and handle general administrative duties
Requirements
What you’ll need- High School Diploma or GED (accredited)
- 1 year WM experience or 5 years of business-to-business account management at a proficient level
Benefits
Comp & perks- Medical
- Dental
- Vision
- Life Insurance
- Short-Term Disability
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation
- Holidays
- Personal Days
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer account managementcustomer satisfactionnegotiationproblem resolutioncommunicationcollaborationopportunity identification
Certifications
High School DiplomaGED