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WM

Program Manager, Key Accounts

WM

Program Manager responsible for managing customer relationships and retention strategies at Waste Management. Focused on developing contracts and ensuring service satisfaction for the environmental services sector.

Posted 5/20/2026full-timeSpartanburg • South Carolina • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact
  • Manages existing business relationships by developing and implementing sound retention strategies.
  • Utilizing strong negotiation efforts to preserve business and securing contract agreements from previously non-contracted customers.
  • Handles all retention requests by providing ongoing education of contract details to existing customers.
  • Obtains customer contract commitments during face-to-face interactions.
  • Resolves all escalations for customer service within the book of business.

Requirements

What you’ll need
  • Education: Bachelor's Degree (accredited) in Sales, Marketing, Business Administration or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.
  • Experience: Two (2) years of relationship management experience in environmental, waste or related service industry (in addition to education requirement).
  • Ability to generate reports, general business correspondence, present information and respond to questions for managers, clients and the public.
  • Significant knowledge of Microsoft Office applications, including Word, Excel and PowerPoint with substantial experience with web based interactive systems.
  • Demonstrate exceptional presentation skills.

Benefits

Comp & perks
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Short Term Disability
  • Stock Purchase Plan
  • Company match on 401K
  • Paid Vacation
  • Holidays
  • Personal Days

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
relationship managementnegotiationcontract managementreport generationbusiness correspondencepresentation skills
Soft Skills
customer serviceescalation resolutioneducationcommunication