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Sales Retention Account Associate
WMAccount Associate focusing on retaining and growing Small/Medium business customers. Engaging in effective call management and customer outreach to prevent cancellations and secure contracts.
Tech Stack
Tools & technologiesSFDC
About the role
Key responsibilities & impact- Communicates in a focused and compelling way that drives customers’ thoughts and actions.
- Utilizes appropriate change management processes to meet the demands of the sales role.
- Controls sales assignments by allocating necessary time to retention and acquisition goals, requirements, and opportunities.
- Explores alternatives to reach mutually beneficial sales agreements that gain customers’ acceptance and commitment.
- Contributes to individual and shared responsibilities in a team environment.
- Navigates through multiple systems, sales tools, and processes ensuring accurate documentation when executing customer interactions.
- Uses WM sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools.)
- Analyzes reports as needed and/or handles general administrative duties as appropriate.
Requirements
What you’ll need- High School Diploma or GED (accredited)
- 1 year Business-to-business account management, inside sales (phone based sales), and/or customer service experience that includes a sales component
Benefits
Comp & perks- Medical
- Dental
- Vision
- Life Insurance
- Short Term Disability
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation
- Holidays
- Personal Days
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales productivity softwareSalesforce.comCustomer Relationship Managementpricing toolsaccount managementinside salescustomer service
Soft Skills
communicationchange managementteam collaborationnegotiationtime managementanalytical skills
Certifications
High School DiplomaGED