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Sales Retention Account Associate, Bilingual Preferred
WMRetention expert handling inbound and outbound customer calls to resolve issues and secure agreements. Negotiating with customers to save and grow the business.
About the role
Key responsibilities & impact- Become a retention expert and resolve customer issues through inbound and outbound calls.
- Secure updated service level agreements and negotiate with customers.
- Upsell and close new business opportunities when possible.
- Manage inbound call requests and perform proactive customer outreach.
Requirements
What you’ll need- High School Diploma or GED (accredited)
- 1 year Business-to-business account management, inside sales (phone based sales), and/or customer service experience that includes a sales component
- Bilingual skillset, with ability to read, speak, and write fluently in Spanish.
Benefits
Comp & perks- Medical
- Dental
- Vision
- Life Insurance
- Short and Long Term Disability
- Employee Stock Purchase Program (ESPP)
- 401K with company match (4.5% with NO vesting period)
- Generous vacation and sick time
- Financial support for continuing education
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementinside salescustomer servicesales negotiationupsellingcustomer outreach
Soft Skills
communicationproblem-solvingnegotiationcustomer retention
Certifications
High School DiplomaGED