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Account Associate – 18-Month Maternity Leave Contract
WMAccount Associate at WM serving Small/Medium business customers, focusing on retention and growth through effective customer engagement strategies. Handling inbound calls and proactive outreach for contract negotiations.
About the role
Key responsibilities & impact- Serves as a key point of contact for WM's Small/Medium business customers.
- Focuses on retaining and growing the team's book of business.
- Manages inbound call requests and conducts proactive customer outreach.
- Prevents customer cancellations and secures updated contract agreements.
- Utilizes appropriate change management processes.
- Controls sales assignments by allocating time to retention and acquisition goals.
- Explores alternatives to reach beneficial sales agreements.
- Contributes to individual and shared responsibilities in a team environment.
- Navigates through multiple systems ensuring accurate documentation.
Requirements
What you’ll need- High School Diploma or GED (accredited)
- 1 year Business-to-business account management, inside sales (phone based sales), and/or customer service experience that includes a sales component
- CRM knowledge (Salesforce)
Benefits
Comp & perks- Medical
- Dental
- Vision
- Life Insurance
- Short Term Disability
- Stock Purchase Plan
- Company match on RRSP
- Paid Vacation
- Holidays
- Personal Days
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementinside salescustomer servicesales agreementschange managementdocumentation
Soft Skills
customer retentionteam collaborationcommunicationproblem-solving
Certifications
High School DiplomaGED