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Program Manager, Key Accounts
WMProgram Manager, Key Accounts providing high-level customer service for large accounts in various industries. Managing customer satisfaction and executing retention plans to increase profitability.
About the role
Key responsibilities & impact- Provide exceptional customer service to large accounts.
- Handle after-hours calls and bid work.
- Conduct site visits, waste audits, and address safety concerns.
- Manage highly transactional accounts.
- Establishes and maintains a high level of customer satisfaction.
- Communicates to and works to resolve unique customer issues.
- Increases revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability.
- Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate.
- Proposes customer solutions that are compliant with appropriate local, state and federal regulations.
- Updates and secures customer service agreements.
- Effectively use WM sales productivity software tools (Salesforce, TEAMS, Outlook, Excel, and MAS).
Requirements
What you’ll need- Bachelor's Degree (accredited) in Sales, Marketing, Business Administration or similar area of study, or in lieu of degree
- High School Diploma or GED (accredited) and four (4) years of relevant work experience.
- 2 years of relationship management experience in environmental, waste or related service industry (in addition to education requirement).
Benefits
Comp & perks- Medical, Dental, Vision, Life Insurance and Short Term Disability.
- Stock Purchase Plan.
- Company match on 401K.
- Paid Vacation, Holidays, and Personal Days.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicerelationship managementwaste auditssafety compliancerevenue generationprofitability improvementservice strategycustomer solutionsservice agreements
Soft Skills
communicationproblem-solvingcustomer satisfactionproactive engagement
Certifications
Bachelor's DegreeHigh School DiplomaGED