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Manager, Field Service Technology
WMField Service Delivery Manager responsible for overseeing end-user technology support operations at Waste Management. Collaborating with business partners and leading a team of Technical Analysts for effective service delivery.
Tech Stack
Tools & technologiesOraclePMPServiceNow
About the role
Key responsibilities & impact- Responsible and accountable for managing end-user technology support and operations activities in an assigned area.
- Collaborates with Market Area and internal business partners to define project objectives.
- Plans technology initiatives and projects, establishes priorities and monitors progress.
- Leads a team of Technical Analysts to establish and communicate common goals.
- Oversees performance management and budget for managed service providers.
- Provides World Class customer service to business partners.
- Travels up to 25-50% of the time.
Requirements
What you’ll need- Bachelor's Degree (accredited) in Computer Science, MIS, Business Administration, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.
- Six (6) years of relevant work experience (in addition to education requirement).
- Preferred: Certifications: MCP, ITIL, CCNA, PMP or Agile methodology.
- Preferred: Experience executing or directing Mergers & Acquisitions activities.
- In dept knowledge and skills in one or more of the following: Oracle HCM, ServiceNow, enterprise technology deployments, analytic skills, strategy development, project management, networking capabilities, vendor management and general information technology knowledge.
Benefits
Comp & perks- Medical, Dental, Vision, Life Insurance and Short Term Disability
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation, Holidays, and Personal Days
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementanalytic skillsnetworking capabilitiesvendor managemententerprise technology deploymentsOracle HCMServiceNow
Soft Skills
customer servicecollaborationleadershipperformance managementbudget management
Certifications
MCPITILCCNAPMPAgile methodology