Account Executive II

Account Executive II at WM generating shareholder value by managing small/medium business customer relationships and retention strategies.

Posted 5/8/2026full-timeNewtown • Pennsylvania • 🇺🇸 United StatesJuniorWebsite

Key responsibilities & impact

Serve as the lead point of contact for customer account management matters in an assigned book of business
Establish and maintain a high level of customer satisfaction with internal and external customers
Build and maintain strong, long-lasting customer relationships
Align Waste Management products and services with customer needs
Propose solutions that are compliant with appropriate local, state and federal regulations
Increase account penetration through consultative selling skills
Negotiate, update, and renew customer service agreements to maximize profits
Provide ongoing education of contract details and use of strong negotiation skills
Resolve challenging customer requests and collaborate with the Inside Sales Manager to resolve all customer escalations or issues
Communicate rates, charges and service strategies with conviction
Collaborate with sales team to identify and grow opportunities within territory

What you’ll need

High School Diploma or GED (accredited)
1 year WM experience or 5 years of business-to-business account management at a proficient level

Comp & perks

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer account managementcustomer satisfactionrelationship buildingconsultative sellingnegotiationproblem resolutioncommunicationcollaboration

Certifications

High School DiplomaGED