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WM

IT & OT SOC Manager

WM

SOC Manager leading 24x7 security operations across IT and OT environments at WM. Driving SOC maturity and ensuring protection of critical infrastructure in Houston, TX.

Posted 5/7/2026full-timeHouston • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Lead day‑to‑day operations as a player/coach of the Security Operations Center (SOC) providing 24x7 monitoring, detection, and response across IT and OT environments
  • Manage SOC personnel, including staffing, training, performance management, and on‑call or shift coverage
  • Oversee incident detection, investigation, response, and escalation processes for both IT and industrial control system (ICS) environments
  • Drive adoption, governance, and continuous improvement of AI‑enabled SOC capabilities, including machine‑learning‑based detections, analytics, and response automation
  • Ensure traditional and AI‑driven detections and automation are properly tuned, measurable, explainable, and aligned with SOC procedures and risk tolerance
  • Manage relationships with Managed Detection and Response (MDR) providers, including onboarding, operational integration, SLAs, performance reviews, and escalation handling
  • Ensure effective monitoring and protection of OT/ICS, SCADA, and critical infrastructure environments in partnership with engineering and operations teams
  • Own SOC operational metrics and reporting, including detection and response, alert quality, detection coverage, and automation effectiveness
  • Maintain SOC policies, procedures, playbooks, and documentation aligned with industry frameworks (e.g., NIST, MITRE ATT&CK, MITRE ATT&CK for ICS)
  • Collaborate with IT, OT, Infrastructure, Compliance, and executive leadership to continuously strengthen the organization’s security posture

Requirements

What you’ll need
  • Bachelor's Degree (accredited) in Computer Science, MIS, Business Administration, or in lieu of degree
  • High School Diploma or GED (accredited) and 4 years of relevant work experience.
  • 5 years of relevant work experience (in addition to education requirement).
  • Experience managing or operating alongside Managed Detection and Response (MDR) or MSSP providers
  • Hands‑on experience with SIEM, SOAR, EDR, and security automation platforms
  • Working knowledge of OT/ICS security, including industrial networks and operational constraints
  • Proven track record managing security operations teams in large hybrid corporate environments
  • Certifications: CISSP, GCIH, GCED, GCIA, or GICSP, CySA+, or equivalent
  • Experience leading SOC transformation initiatives involving automation, AI augmentation, and vendor consolidation

Benefits

Comp & perks
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Short Term Disability
  • Stock Purchase Plan
  • Company match on 401K
  • Paid Vacation
  • Holidays
  • Personal Days

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
incident detectioninvestigationresponseescalation processesAI-enabled SOC capabilitiesmachine learningsecurity automationmonitoringperformance managementSOC operational metrics
Soft Skills
leadershipcollaborationtrainingperformance managementrelationship managementcontinuous improvementcommunicationorganizational skillsproblem-solvingstrategic thinking
Certifications
CISSPGCIHGCEDGCIAGICSPCySA+