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Customer Support Supervisor, Sales Support
WMCustomer and Sales Support Supervisor managing a support team for Industrial and Environmental Solutions. Leading complex transactions and ensuring service delivery with internal partners.
Tech Stack
Tools & technologiesSFDC
About the role
Key responsibilities & impact- Leads a team responsible for administrative, technical, and setup support for Industrial and Environmental Solutions, Key Accounts, WMHS, or other internal partners.
- Serves as a working supervisor, performing complex and escalated transactional work while coaching team members, monitoring real‑time workflow, and ensuring timely and accurate service delivery.
- Develops internal partnerships, identifies process improvement opportunities, and ensures consistent application of policies, procedures, and system standards.
- Provide day‑to‑day supervision, coaching, and support for team members.
- Conduct regular check ins, one on ones, professional development, and performance discussions.
- Identify skill gaps and development needs; partner with management on action plans.
- Maintain and leverage Talent Management tools for facilitating check-in conversations and WM performance management routines.
- Monitor real time performance, service levels, and queue health; proactively respond to service delivery degradation or issues.
- Assist with onboarding and ongoing training of new and existing team members.
- Act as an interdepartmental liaison to resolve issues and strengthen partnerships.
- Partner cross functionally to improve data quality, handoffs, and system compliance.
- Conduct quality assurance reviews of the team’s work products and deliverables.
- Serve as a point of escalation for complex activities or tasks requiring deeper technical or process knowledge.
- Provide guidance and hands-on support for complex reporting needs, internal analysis and client facing deliverables; could include validating Power Query logic, maintaining query health, and combining and cleansing data across multiple systems (e.g., Fastlane, Elements, MAS, and SFDC reporting).
- Provide regular updates, insights, and reports on performance trends, risks, and workload.
- Lead the team through change by building buy in, setting clear priorities, and clearly communicating expectations to ensure smooth adoption and sustained performance.
- Performs special projects and other duties as assigned by the supervisor or Manager.
Requirements
What you’ll need- Bachelor's Degree (Accredited) in Science, Business Administration, Environmental or similar area of study, or in lieu of degree
- High School Diploma or GED (accredited) and four (4) years of relevant work experience.
- 3 years of related work experience (in addition to education requirement)
Benefits
Comp & perks- Medical
- Dental
- Vision
- Life Insurance
- Short Term Disability
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation
- Holidays
- Personal Days
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisreportingprocess improvementquality assuranceperformance managementPower Querydata cleansingtransactional worktechnical supportonboarding
Soft Skills
leadershipcoachingcommunicationteam supervisioninterdepartmental liaisonproblem-solvingperformance discussionsprofessional developmentrelationship buildingchange management
Certifications
Bachelor's DegreeHigh School DiplomaGED