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Account Associate II
WMAccount Associate II generating shareholder value at WM through consultative retention-based selling approach for complex commercial customers. Managing relationships and achieving retention goals in a team-oriented setting.
About the role
Key responsibilities & impact- Generates shareholder value by using a consultative retention-based selling approach for larger, more complex Small/Medium commercial WM customers as part of a team-based queue.
- Manages existing business relationships focused on achieving budgeted retention goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing and updating contract agreements.
- Maintains a net positive business performance in the commercial space through proactive outreach, account retention, and revenue protection efforts.
- Serves as the lead point of contact for customer account management matters as part of a team-based queue.
- Establishes and maintains a high level of customer satisfaction with internal and external customers, and builds and maintains strong, long-lasting customer relationships.
- Aligns WM products and services with customer needs and proposes solutions that are compliant with regulations.
Requirements
What you’ll need- Education: High School Diploma or GED (accredited).
- Experience: One (1) year of WM experience or five (5) years of business-to-business account management experience at a proficient level (in addition to education requirement).
- Ability to effectively convert customer cancellation requests into long term relationships
- Ability to effectively build relationships across a wide variety of business types
- Ability to multi-task and perform computer duties across multiple screens while on phone with customers addressing issues or concerns in a professional tone and temperament
- Proficient in time management and in computer skills – Word, Excel, Power Point, etc.
- Positive attitude that enjoys assisting and providing solutions to others
- High impact communication in written and verbal manner
- Ability to adapt to change and manage multiple priorities
- Ability to negotiate effectively
- Ability to utilize sound business practices
- Ability to work independently and as part of a team
Benefits
Comp & perks- Medical
- Dental
- Vision
- Life Insurance
- Short Term Disability
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation
- Holidays
- Personal Days
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementretention strategiesnegotiationcustomer relationship managementbusiness performance managementproactive outreachrevenue protection
Soft Skills
customer satisfactionrelationship buildingmulti-taskingtime managementpositive attitudehigh impact communicationadaptabilityindependenceteam collaboration
Certifications
High School DiplomaGED