CSR III, Sales Support

Customer Service Representative III handling customer inquiries and resolving escalated issues. Working with WM's largest national customers in a remote, customer-focused role.

Posted 5/2/2026full-timeRemote • Connecticut • 🇺🇸 United StatesJuniorMid-Level💰 $22 - $24 per hourWebsite

Tech Stack

Tools & technologies

React

About the role

Key responsibilities & impact

Receives and processes calls from customers
Acts as the end-to-end point of contact for customers
Resolves customer escalated issues quickly and efficiently
Collaborates with internal and external parties to manage client projects
Provides customer proactive service and education regarding service options, charges, billing, and contracts
Documents each interaction in the Acorn system
Strives to meet or exceed service and operational goals established for the service

Requirements

What you’ll need

High school diploma or GED (accredited)
2 years of customer service experience with a minimum of 12 months as a WM customer service representative
Proficient in MS Office
Strong keyboarding skills and words per minute
Professional verbal and email communication skills
Excellent verbal, written and analytical skills
Ability to multi-task
Ability to react well under pressure and treat others with respect
Adapts and able to deal with frequent changes in the work environment

Benefits

Comp & perks

Medical
Dental
Vision
Life Insurance
Short Term Disability
Stock Purchase Plan
Company match on 401K
Paid Vacation
Holidays
Personal Days

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicekeyboard skillsMS Officedocumentation

Soft Skills

verbal communicationemail communicationanalytical skillsmulti-taskingpressure managementadaptabilityrespectfulness

Certifications

high school diplomaGED