Process Analyst – Customer Support, Blended
WM
full-time
Posted on:
Location Type: Office
Location: Gurgaon • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Understands business fundamentals and standard operating procedures
- Maintains professional and productive relations and communications with internal customers.
- Follows standard procedures and introduces all new procedures into daily routine.
- Meets or exceeds individual productivity requirements.
- Resolves problem invoices with the highest degree of urgency.
- Returns or resolves quality control issues in problem queues.
- Generate reports, create MIS for the related role if advised.
- Meets or exceeds individual productivity requirements as laid down by the managers.
- Other duties may be assigned as needed by supervisor / manager.
- This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
Requirements
- Any graduate can apply.
- 1 year or more experience can be considered (preferred).
- Ability to perform repetitive motions
- Eye/Hand/Foot Coordination
- Ability to sit, talk, and hear for prolonged periods
- Ability to work in a professional office environment
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Short Term Disability
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation
- Holidays
- Personal Days
- Benefits may vary by site
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communicationproblem-solvingproductivityquality controlreport generationprofessional relationsurgencyadaptability