WM

Process Analyst – Customer Support, Blended

WM

full-time

Posted on:

Location Type: Office

Location: Gurgaon • 🇮🇳 India

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Job Level

Mid-LevelSenior

About the role

  • Understands business fundamentals and standard operating procedures
  • Maintains professional and productive relations and communications with internal customers.
  • Follows standard procedures and introduces all new procedures into daily routine.
  • Meets or exceeds individual productivity requirements.
  • Resolves problem invoices with the highest degree of urgency.
  • Returns or resolves quality control issues in problem queues.
  • Generate reports, create MIS for the related role if advised.
  • Meets or exceeds individual productivity requirements as laid down by the managers.
  • Other duties may be assigned as needed by supervisor / manager.
  • This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Requirements

  • Any graduate can apply.
  • 1 year or more experience can be considered (preferred).
  • Ability to perform repetitive motions
  • Eye/Hand/Foot Coordination
  • Ability to sit, talk, and hear for prolonged periods
  • Ability to work in a professional office environment
Benefits
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Short Term Disability
  • Stock Purchase Plan
  • Company match on 401K
  • Paid Vacation
  • Holidays
  • Personal Days
  • Benefits may vary by site

ATS Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
communicationproblem-solvingproductivityquality controlreport generationprofessional relationsurgencyadaptability
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