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Project Manager, Customer Experience
WMProject Manager managing Customer Experience projects for Stericycle. Responsible for improving customer experiences and collaborating with technical teams across various channels.
Posted 4/28/2026full-timeRemote • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $84,700 per yearWebsite
About the role
Key responsibilities & impact- Managing specific Customer Experience projects through requirements definition, planning and implementation
- Designing optimal experiences for customers across all channels and stages of lifecycle
- Completing departmental projects to improve customer outcomes and operational efficiency
- Working with cross-functional teams to define and scope Customer Experience projects
- Creating and communicating concepts, design rationale and findings
- Identifying requirements and providing to technical development resources
- Defining features and functions for specific projects
- Meeting with business sponsors to communicate project progress
- Supporting the solution of production issues in the Customer Experience environment
Requirements
What you’ll need- Business, Engineering or equivalent experience in similar roles
- Overseeing projects in organizations of the same size and complexity
Benefits
Comp & perks- Medical
- Dental
- Vision
- Life Insurance
- Short Term Disability
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation
- Holidays
- Personal Days
ATS Keywords
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Soft Skills
project managementcommunicationcollaborationproblem-solvingrequirements definitionplanningdesign rationalecross-functional teamworkcustomer experience designoperational efficiency