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WM

Account Executive II

WM

Account Executive II responsible for managing complex Small/Medium Business customers at Waste Management. Focused on retention strategies, relationship management, and revenue growth in a hybrid role.

Posted 4/24/2026full-timePhoenix • Arizona • 🇺🇸 United StatesJuniorWebsite

Tech Stack

Tools & technologies
SFDC

About the role

Key responsibilities & impact
  • Serve as the lead point of contact for customer account management matters in an assigned book of business
  • Establish and maintain a high level of customer satisfaction with internal and external customers
  • Build and maintain strong, long-lasting customer relationships
  • Align Waste Management products and services with customer needs
  • Propose solutions that are compliant with appropriate local, state and federal regulations
  • Increase account penetration through consultative selling skills
  • Negotiate, update, and renew customer service agreements to maximize profits
  • Resolve challenging customer requests
  • Collaborate with the Inside Sales Manager to resolve all customer escalations or issues
  • Communicate rates, charges and service strategies with conviction
  • Collaborate with sales team to identify and grow opportunities within territory
  • Use Waste Management sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools)
  • Prepare reports as needed and/or handle general administrative duties as appropriate

Requirements

What you’ll need
  • High School Diploma or GED (accredited)
  • 1 year WM experience or 5 years of business-to-business account management at a proficient level
  • Prior experience with account retention strongly preferred.

Benefits

Comp & perks
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Short Term Disability
  • Stock Purchase Plan
  • Company match on 401K
  • Paid Vacation
  • Holidays
  • Personal Days

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementconsultative sellingcustomer service agreementsaccount retention
Soft Skills
customer satisfactionrelationship buildingnegotiationproblem resolutioncommunicationcollaboration
Certifications
High School DiplomaGED