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WM

Gestionnaire des comptes clés – Bilingual Program Manager, Key Accounts

WM

Bilingual Program Manager managing Key Accounts across various segments for Waste Management. Focused on RFP/RFQ processes and maintaining strong customer relationships.

Posted 4/22/2026full-timeAnjou • 🇨🇦 CanadaJuniorMid-Level💰 CA$80,000 - CA$110,000 per yearWebsite

About the role

Key responsibilities & impact
  • Serve as the primary point of contact for assigned Key Accounts across various segments
  • Manage the end-to-end RFP/RFQ process
  • Partner closely with Legal to review contract terms
  • Maintain strong administrative ownership of assigned accounts
  • Utilize various internal systems to maintain accurate customer records
  • Act as a key internal coordinator, building effective working relationships across teams
  • Identify opportunities to optimize and grow internal portfolios
  • Communicate regularly with customers through various channels

Requirements

What you’ll need
  • Bachelor's Degree (accredited) in Sales, Marketing, Business Administration or similar area of study
  • High School Diploma or GED (accredited) and four (4) years of relevant work experience in lieu of degree
  • Two (2) years of relationship management experience in environmental, waste or related service industry
  • RFP/RFQ-driven and compliance-based customer environments
  • Contract management, renewals, and service-level obligations
  • Internal operational workflows across Operations, Dispatch, Billing, and Sales support
  • Strong administrative, organizational, and time-management skills
  • Clear written and verbal communication for proposals, documentation, and customer correspondence
  • Proficiency in Excel and PowerPoint for analysis and presentations
  • Bilingual (French & English) for Quebec Applicants

Benefits

Comp & perks
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Short Term Disability
  • Stock Purchase Plan
  • Company match on RRSP
  • Paid Vacation
  • Holidays
  • Personal Days

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
RFPRFQcontract managementservice-level obligationsrelationship managementadministrative skillsorganizational skillstime-management skillsExcelPowerPoint
Soft Skills
communicationinterpersonal skillscoordinationrelationship building
Certifications
Bachelor's DegreeHigh School DiplomaGED