Supervisor, HR Service Center

Supervising HR operations in a centralized service center for WM. Responsible for team performance, escalation handling, and cross-functional collaboration.

Posted 4/22/2026full-timeRemote • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $87,000 - $110,900 per yearWebsite

About the role

Key responsibilities & impact

Supervise operations of a centralized HR service center
Maintain supervisory responsibility along a service line
Assign/distribute work among staff based on volume
Serve as escalation point for unresolved cases
Coach, train, and motivate staff to maximize performance
Communicate direction and goals for department
Set achievable goals linked to organizational objectives
Assist with audit procedures and protocols
Maintain understanding of HR cross-functional processes
Participate in organizational process reengineering projects
Build and maintain cross-functional relationships

Requirements

What you’ll need

Bachelor's Degree or in lieu of degree
High School Diploma or GED (accredited) and four (4) years of relevant work experience
5 years of related work experience
SHRM Certified Professional (SHRM-CP) (preferred)
Professional in Human Resources (PHR) Certification (preferred)

Benefits

Comp & perks

Medical
Dental
Vision
Life Insurance
Short-Term Disability
Stock Purchase Plan
Company match on 401K
Paid Vacation
Holidays
Personal Days

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

supervisory responsibilitycoachingtrainingmotivatingcommunicationgoal settingperformance managementrelationship building

Certifications

SHRM Certified Professional (SHRM-CP)Professional in Human Resources (PHR)