Retention Specialist, Sales
WM
full-time
Posted on:
Location Type: Hybrid
Location: Bannockburn • Illinois • United States
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Salary
💰 $22 - $26 per hour
About the role
- Re-negotiate contracts to retain customer business when necessary
- Utilize ‘Value Based Sales Skills’ to uncover client issues and needs
- Manage cases assigned within prescribed service level expectations
- Work with cross functional team members for satisfactory solutions
- Proactively contact customers identified as 'at risk' for cancelling services
- Exercise discretion for credits and approvals
- Effectively utilize technology based CRM tool for lead follow-up
- Perform other duties and responsibilities as assigned
Requirements
- Education equivalent to Bachelor’s Degree in sales or marketing preferred
- Two or more years of telesales experience
- Must have experience with customer relations and support as well as exhibit leadership abilities
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Short Term Disability
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation
- Holidays
- Personal Days
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
telesalescustomer relationslead follow-up
Soft Skills
leadershipcommunicationproblem-solvingdiscretioncollaboration