Retention Specialist, Sales

Retention Specialist responsible for retaining customers at risk of cancellation for WM's Shred It service. Negotiate contracts and enhance customer relationships through effective communication strategies.

Posted 4/17/2026full-timeBannockburn • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $22 - $26 per hourWebsite

About the role

Key responsibilities & impact

Re-negotiate contracts to retain customer business when necessary
Utilize ‘Value Based Sales Skills’ to uncover client issues and needs
Manage cases assigned within prescribed service level expectations
Work with cross functional team members for satisfactory solutions
Proactively contact customers identified as 'at risk' for cancelling services
Exercise discretion for credits and approvals
Effectively utilize technology based CRM tool for lead follow-up
Perform other duties and responsibilities as assigned

Requirements

What you’ll need

Education equivalent to Bachelor’s Degree in sales or marketing preferred
Two or more years of telesales experience
Must have experience with customer relations and support as well as exhibit leadership abilities

Benefits

Comp & perks

Medical
Dental
Vision
Life Insurance
Short Term Disability
Stock Purchase Plan
Company match on 401K
Paid Vacation
Holidays
Personal Days

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

telesalescustomer relationslead follow-up

Soft Skills

leadershipcommunicationproblem-solvingdiscretioncollaboration