Own and manage operational customer messaging within Salesforce Marketing Cloud.
Design and build visually engaging, brand-aligned message templates.
Develop dynamic email content using AMPscript and related coding techniques.
Optimize subject lines, message structure, and content based on performance.
Support a cross-functional initiative to ensure customer contact data is accurate.
Analyze large datasets to identify gaps and structural issues.
Provide project management support for enhancements of our online customer portal.
Collaborate with UX/UI designers and digital stakeholders to guide experience improvements.

Requirements

Bachelor's Degree in Marketing, Communications, or Business Administration, or in lieu of degree High School Diploma or GED
four years of relevant experience
5 years of experience in business analysis, project management, digital product support, or marketing technology
Experience working within Salesforce Service Cloud or similar CRM platforms
Hands-on experience with Salesforce Marketing Cloud or a comparable email marketing platform
Experience writing user stories, reviewing BRDs, and supporting agile or hybrid project methodologies.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

AMPscriptemail content developmentdata analysisproject managementuser stories writingBRD reviewagile methodologieshybrid project methodologies

Soft Skills

collaborationcommunicationproblem-solving

Certifications

Bachelor's DegreeHigh School DiplomaGED