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WM

Project Manager, Customer Digital Engagement

WM

Project Manager leading customer digital engagement initiatives at WM. Focusing on operational messaging, data integrity, and digital product management while collaborating with cross-functional teams.

Posted 4/14/2026full-timeWindsor • Connecticut • 🇺🇸 United StatesMid-LevelSenior💰 $95,700 - $140,288 per yearWebsite

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Own and manage operational customer messaging within Salesforce Marketing Cloud.
  • Design and build visually engaging, brand-aligned message templates.
  • Develop dynamic email content using AMPscript and related coding techniques.
  • Optimize subject lines, message structure, and content based on performance.
  • Support a cross-functional initiative to ensure customer contact data is accurate.
  • Analyze large datasets to identify gaps and structural issues.
  • Provide project management support for enhancements of our online customer portal.
  • Collaborate with UX/UI designers and digital stakeholders to guide experience improvements.

Requirements

What you’ll need
  • Bachelor's Degree in Marketing, Communications, or Business Administration, or in lieu of degree High School Diploma or GED
  • four years of relevant experience
  • 5 years of experience in business analysis, project management, digital product support, or marketing technology
  • Experience working within Salesforce Service Cloud or similar CRM platforms
  • Hands-on experience with Salesforce Marketing Cloud or a comparable email marketing platform
  • Experience writing user stories, reviewing BRDs, and supporting agile or hybrid project methodologies.

Benefits

Comp & perks
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Short Term Disability
  • Stock Purchase Plan
  • Company match on 401K
  • Paid Vacation
  • Holidays
  • Personal Days

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
AMPscriptemail content developmentdata analysisproject managementuser stories writingBRD reviewagile methodologieshybrid project methodologies
Soft Skills
collaborationcommunicationproblem-solving
Certifications
Bachelor's DegreeHigh School DiplomaGED