WM

Sales Specialist, Retention

WM

full-time

Posted on:

Location Type: Hybrid

Location: Bannockburn • Illinois • United States

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Salary

💰 $22 - $26 per hour

About the role

  • Retaining customers identified as at risk of cancellation
  • Re-negotiate contracts to retain customer business
  • Utilize Value Based Sales Skills to address client needs
  • Manage cases within prescribed service level expectations
  • Contact at-risk customers to retain business
  • Exercise discretion for credits and approvals
  • Utilize CRM tools for lead follow-up and tracking
  • Perform other duties as assigned

Requirements

  • Education equivalent to Bachelor’s Degree in sales or marketing preferred
  • Two or more years of telesales experience
  • Experience with customer relations and support
Benefits
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Short Term Disability
  • Stock Purchase Plan
  • Company match on 401K
  • Paid Vacation
  • Holidays
  • Personal Days
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
telesalescustomer relationscontract negotiationlead follow-upcase management
Soft Skills
customer retentiondiscretionvalue-based salescommunication