WM

Leadership Development Program Specialist

WM

full-time

Posted on:

Location Type: Hybrid

Location: Texas • United States

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Job Level

Senior

About the role

  • Uses the instructional materials (Instructor Guides, learning objectives, assessments, activities) and content to prepare and execute the program logistics to ensure mastery of the training objectives
  • Coordinates the backend of training courseware and practice activities (group discussion, brainstorming, questioning) to ensure facilitators are equipped to meet training objectives.
  • Coordinates the delivery and scheduling of material for both new and existing training offerings.
  • Configures the appropriate learning platforms to engage trainees in active learning to maximize on the job performance
  • Uses various learning technology strategies (guided learning, hands on exercises, digital pathways) to ensure the content is delivered given the learning environment
  • Supports a group to acquire skills, make decisions, or complete tasks by use of program communication and administration techniques.
  • Uses enrollment and platform management techniques to engage trainees, manage participation tracking, respond to technical issues, and keep trainees focused on the task at hand
  • Seeks to understand the true nature of the performance gap (what it is and why it exists) through the analysis of learner data
  • Performs operational assessments of participants vial the LXP during classroom instruction.
  • Develops a holistic view of program delivery problems, identifies root causes, and suggests process or platform-based solutions.
  • Uses appropriate professional skills; voice, body movement, gesture, eye contact, question handling, etc. to manage vendor relationships and stakeholder communications
  • Attends to class room and digital set up (communications, evaluations, recaps, pre-work, materials requests, LXP/LMS requirements, room set up and breakdown etc.) to ensure scheduled session is prepared and productive throughout.
  • Collaborate with team members to improve overall success and support company key objectives.
  • Observes, evaluates and tracks learners as needed (post-training) based on performance and engagement data.
  • Reviews and offers suggestions for edits and enhancements in training curriculum, materials, and digital user experience on an as needed basis.
  • Participates in team planning activities to assist with implementing and training related strategic initiatives.

Requirements

  • Education: Bachelor's Degree (accredited) in Business, Marketing, Human Resources, or Education, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.
  • Experience: Three (3) years of relevant work experience delivering and facilitating training programs (in addition to education requirement).
  • Proficient with Microsoft Office and preferred experience with Microsoft OneDrive.
  • Proven ability to work in matrix environments.
  • Three (3) years' experience working with learning management systems.
Benefits
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Short Term Disability
  • Stock Purchase Plan
  • Company match on 401K
  • Paid Vacation
  • Holidays
  • Personal Days
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
training program deliveryfacilitationlearner data analysisoperational assessmentscurriculum developmentperformance trackingenrollment managementlearning technology strategiesprogram logisticsstakeholder communication
Soft Skills
collaborationcommunicationproblem-solvingadaptabilityinterpersonal skillsorganizational skillsdecision-makingevaluationengagementteamwork