Defines and implements quality management and measurement processes for managing billing quality and metrics as it pertains to reconciliation, adjustments, rebates, timelines, accuracy, volatility and completeness.
Conducts root cause analysis and defines mitigation plans while ensuring adoption of mitigation plan and closure of issues.
Measures and reports adherence to SOX process as it pertains to billing.
Measures and reports on billing productivity/efficiency improvements and related profitability and SG&A impacts.
Manages billing related risks and issues, quality, communications, engagement, adoption, tasks owners, plans, due dates and status reports.
Drives and/or identities process improvements within billing, vendor payables, reconciliation and other departments where needed.
Mentors, coaches and evaluates management staff to foster strong working relationships within and across departments as well as demonstrate leadership success.

Requirements

Bachelor's Degree , or equivalent experience, in Quality Management or similar area of study
5 years previous experience.
3 years in a management/supervisory role.
Lean/Six Sigma Certification
PMP certification
Experience working with and driving change across cross-functional departments including sales, sales operations, customer service, billing, credit, collections, finance and IT is a plus.

Benefits

Medical
Dental
Vision
Life Insurance
Short Term Disability
Stock Purchase Plan
Company match on 401K
Paid Vacation
Holidays
Personal Days

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

quality managementbilling qualityroot cause analysisprocess improvementsmetrics measurementadherence to SOXbilling productivityrisk managementvendor payablesreconciliation

Soft Skills

leadershipmentoringcoachingcommunicationrelationship buildingproblem-solvingcollaborationengagementtask managementreporting

Certifications

Lean/Six Sigma CertificationPMP certification