WM

Customer Success Manager

WM

full-time

Posted on:

Location Type: Remote

Location: Connecticut • United States

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Salary

💰 $83,500 - $110,000 per year

Job Level

SeniorLead

About the role

  • Work directly with customers and internal stakeholders to ensure timely, accurate, and complete execution of complex implementation project plans.
  • Serve as an internal and customer-facing subject matter expert on implementations and impacts of non-standard use cases.
  • Provide practical guidance on operationalizing processes, data flows, and regulatory impacts; lead client trainings to optimize engagement.
  • Partner with functional teams to translate customer feedback into actionable insights for service enhancements, driving continuous improvement.
  • Build and sustain strong relationships with clients during the implementation phase, acting as a strategic advisor by understanding their objectives and challenges; transition relationship to the account team post-implementation.
  • Lead meetings with customers and internal stakeholders, document and manage action items, and ensure timely execution of project plans.
  • Engage across the customer’s organization and work cross-functionally to identify opportunities and risks around timelines and business processes; present recommendations and solutions.
  • Act as a client resource to escalate and address implementation activities, including issue resolution.
  • Accountable for onboarding analytics and reporting, including customer access, ensuring all information is current, and referencing dashboards during engagements.
  • Ensure all internal and external data inputs are accurate for successful implementation.
  • Partner with Billing to confirm billing definitions and ensure first invoice accuracy.

Requirements

  • Must live and work in the US.
  • Bachelor's Degree in Project Management, or a related field; or in lieu of degree, High School Diploma GED (accredited) and 4 years of relevant work experience.
  • 7 years of related work experience (in addition to education requirement)
Benefits
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Short Term Disability
  • Stock Purchase Plan
  • Company match on 401K
  • Paid Vacation
  • Holidays
  • Personal Days
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementdata flowsanalyticsreportingissue resolutioncustomer onboardingservice enhancementsimplementation planningregulatory compliancecontinuous improvement
Soft Skills
communicationrelationship buildingstrategic advisingcross-functional collaborationproblem-solvingcustomer engagementtrainingaction item managementfeedback translationtimely execution
Certifications
Bachelor's DegreeProject Management certification