Sales Support Team Lead
WM
full-time
Posted on:
Location Type: Hybrid
Location: Windsor • Connecticut • United States
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Salary
💰 $26 per hour
Job Level
About the role
- Provides daily guidance and assistance to Sales Support Team Representatives
- Handles customer escalations
- Ensures enhanced customer experience
- Oversees real-time performance
- Acts as liaison between Sales and client locations
- Distributes and monitors assignments
- Monitors interactions for feedback/training
- Expedites sensitive operational issues
- Assumes acting supervisor role during absence
- Assists supervisor with agent coaching
- Conducts meetings with team to review metrics and performance
- Maintains proficiency in Sales Support Team functions
- Supports ongoing training to new hires
- Performs administrative duties as requested
- Participates in departmental and divisional initiatives
Requirements
- High School Diploma or GED (accredited)
- 4 years of call center experience
- Minimum of 12 months as a WM Project Services representative
- Internal candidates must be performing in an above average capacity
- No written or final disciplinary actions within 180 days prior
- Must have maintained a minimum average value of Meets or Exceeds Expectations
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Short Term Disability
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation
- Holidays
- Personal Days
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
guidancecustomer experienceperformance monitoringliaisonassignment distributionfeedbackcoachingteam meetingsadministrative dutiestraining
Certifications
High School DiplomaGED