WM

Program Manager, Sales

WM

full-time

Posted on:

Origin:  • 🇺🇸 United States • Massachusetts

Visit company website
✨ AI Apply
Apply

Salary

💰 $82,000 - $100,000 per year

Job Level

JuniorMid-Level

About the role

  • Manage existing business relationships by developing and implementing retention strategies
  • Handle all retention requests and provide ongoing education of contract details to existing customers
  • Obtain customer contract commitments during face-to-face interactions
  • Resolve all customer service escalations within the book of business
  • Communicate and work with the Retention Manager to resolve unique customer issues
  • Increase revenue and profitability by executing retention call plans
  • Match WM services with customer needs and communicate pricing and service strategies
  • Propose customer solutions compliant with local, state and federal regulations
  • Update and secure customer service agreements
  • Use WM sales productivity software tools (Prospect and Customer Database, Proposal Program, Pricing Tools)
  • Prepare complex proposals and recommend equipment optimization and leasing options

Requirements

  • Bachelor's Degree (accredited) in Sales, Marketing, Business Administration or similar OR High School Diploma or GED and four (4) years of relevant work experience
  • Two (2) years of relationship management experience in environmental, waste or related service industry (in addition to education requirement)
  • Ability to generate reports, general business correspondence, present information and respond to questions for managers, clients and the public
  • Significant knowledge of Microsoft Office applications, including Word, Excel and PowerPoint
  • Substantial experience with web based interactive systems
  • Exceptional presentation skills
  • Valid driver's license and reliable transportation with required insurance