Account Executive

• Inside sales position; hybrid work with 50% in-office expectation; candidates must be based near Tupelo, MS office (499 South Gloster, Ste B2 - Tupelo MS 38801). The work schedule is Mon-Fri 8am-5pm.
• Combo hunter/farmer: responsible for new business and retention of existing accounts; cold call and prospect for new business while managing a book of business.
• Serve as the lead point of contact for customer account management in an assigned book of business; establish and maintain customer satisfaction; build and maintain strong, long-lasting customer relationships.
• Align Waste Management products and services with customer needs; propose solutions that are compliant with appropriate local, state and federal regulations; increase account penetration through consultative selling skills.
• Negotiate, update, and renew customer service agreements to maximize profits; provide ongoing education of contract details and use strong negotiation skills.
• Resolve challenging customer requests and collaborate with the Inside Sales Manager to resolve escalations or issues.
• Communicate rates, charges and service strategies; understand and effectively use customer incentives and concessions within profit targets and authority levels.
• Collaborate with sales team to identify and grow opportunities within territory and engage additional WM business opportunities, referring internally as appropriate.
• Use Waste Management sales productivity software tools accurately and consistently (Salesforce.com/CRM and Pricing Tools).
• Prepare reports and handle general administrative duties as appropriate.

Account Executive

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