Outside Sales Representative
Softcard (acquired by Google)
Job Level
Mid-LevelSenior
Tech Stack
SFDC
About the role
- Inside sales position; hybrid work with 50% in-office expectation; candidates must be based near Tupelo, MS office (499 South Gloster, Ste B2 - Tupelo MS 38801). The work schedule is Mon-Fri 8am-5pm.
- Combo hunter/farmer: responsible for new business and retention of existing accounts; cold call and prospect for new business while managing a book of business.
- Serve as the lead point of contact for customer account management in an assigned book of business; establish and maintain customer satisfaction; build and maintain strong, long-lasting customer relationships.
- Align Waste Management products and services with customer needs; propose solutions that are compliant with appropriate local, state and federal regulations; increase account penetration through consultative selling skills.
- Negotiate, update, and renew customer service agreements to maximize profits; provide ongoing education of contract details and use strong negotiation skills.
- Resolve challenging customer requests and collaborate with the Inside Sales Manager to resolve escalations or issues.
- Communicate rates, charges and service strategies; understand and effectively use customer incentives and concessions within profit targets and authority levels.
- Collaborate with sales team to identify and grow opportunities within territory and engage additional WM business opportunities, referring internally as appropriate.
- Use Waste Management sales productivity software tools accurately and consistently (Salesforce.com/CRM and Pricing Tools).
- Prepare reports and handle general administrative duties as appropriate.
Requirements
- Education: High School Diploma or GED (accredited).
- Experience: One (1) year of WM experience or five (5) years of business to business account management at a proficient level.
- Ability to effectively convert customer cancellation requests
- Ability to build relationships (highly competent)
- Ability to set goals
- Proficient in time management
- Proficient in computer skills
- High impact communication
- Planning and organization
- Ability to negotiate (highly competent)
- Financial acumen
