Operations Manager
WM
full-time
Posted on:
Location Type: Hybrid
Location: Danville • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
- Meet with new frontline employees daily to ensure consistent communication and support of onboarding
- Provide timely and consistent touchpoints with frontline employees.
- Regular review of best practices to enhance daily performance
- Focus on understanding and progress of frontline employee career goals
- Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
- Actively practice and seek feedback on coaching conversations.
- Lead by example to ensure safety practices are paramount with each employee
- Teaching and developing an understanding of the WM Way
- Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
- Documents and maintains records required by regulatory agencies such as the Department of Transportation.
- Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
- Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.
Requirements
- Associate's Degree (accredited) or in lieu of a degree, High School Diploma (accredited) and two (2) years of relevant work experience.
- Must be at least 18 years of age
- Legally eligible to work in the country where the position is located
- Valid Driver's License
- Successful completion of the WM Operations Manager Trainee program
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Short Term Disability
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation
- Holidays
- Personal Days
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Root Cause Investigationsdocumentation auditingsafety practicesperformance enhancementemployee onboardingregulatory compliancedriver time and attendance managementcustomer site evaluationincident reportingcoaching
Soft skills
communicationcollaborationleadershipfeedbackteachingproblem-solvingsupportorganizational skillsadaptabilitygoal orientation
Certifications
Associate's DegreeHigh School DiplomaWM Operations Manager Trainee program