WM

Account Executive

WM

full-time

Posted on:

Location Type: Hybrid

Location: Plymouth • Missouri • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Job Level

Junior

Tech Stack

SFDC

About the role

  • Serve as the lead point of contact for customer account management matters in an assigned book of business, establish and maintain a high level of customer satisfaction with internal and external customers, and build and maintain strong, long-lasting customer relationships.
  • Align Waste Management products and services with customer needs, propose solutions that are compliant with appropriate local, state and federal regulations, and increase account penetration through consultative selling skills.
  • Negotiate, update, and renew customer service agreements to maximize profits by providing ongoing education of contract details and use of strong negotiation skills.
  • Resolve challenging customer requests and collaborate with the Inside Sales Manager to resolve all customer escalations or issues.
  • Communicate rates, charges and service strategies with conviction as well as understand and effectively use customer incentives and concessions within appropriate profit targets and level of authority.
  • Collaborate with sales team to identify and grow opportunities within territory and engage additional WM business opportunities, referring internally as appropriate.
  • Use Waste Management sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools).
  • Prepare reports as needed and/or handle general administrative duties as appropriate.

Requirements

  • High School Diploma or GED (accredited)
  • 1 year WM experience or 5 years of business-to-business account management at a proficient level
  • Ability to effectively convert customer cancellation requests
  • Ability to build relationships (highly competent)
  • Ability to set goals
  • Proficient in time management
  • Proficient in computer skills
  • High impact communication
  • Planning and organization
  • Ability to negotiate (highly competent)
  • Financial acumen
Benefits
  • You’ll receive a top-notch benefits package, including Medical, Dental, Vision, Life Insurance and Short and Long Term Disability.
  • We have a great Employee Stock Purchase Program (ESPP), a fantastic company match on 401K (4.5% with NO vesting period), unlimited vacation time, and an annual education assistance benefit available for team members!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
account managementconsultative sellingnegotiationcustomer relationship managementfinancial acumen
Soft skills
customer satisfactionrelationship buildinggoal settingtime managementhigh impact communicationplanningorganization
Certifications
High School DiplomaGED