Program Manager

• Manages existing business relationships by developing and implementing sound retention strategies.
• Secures contract agreements from previously non-contracted customers.
• Handles all retention requests and provides ongoing education of contract details.
• Resolves escalations for customer service within the book of business.
• Communicates and works with the Retention Manager to resolve unique customer issues.
• Proposes customer solutions compliant with regulations.
• Effectively use sales productivity software tools.
• Prepares complex proposals and makes recommendations on equipment optimization.

Program Manager, Sales

Program Manager

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Program Manager