Outreach and Physician Education Program Manager
Edwards Lifesciences
Program Manager, Sales
WM
full-time
Posted on:
Location: Tennessee • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Manages existing business relationships by developing and implementing sound retention strategies
- Utilize strong negotiation efforts to preserve business and secure contract agreements from previously non-contracted customers
- Handle all retention requests and provide ongoing education of contract details to existing customers
- Obtain customer contract commitments during face-to-face interactions
- Resolve all customer service escalations within the assigned book of business
- Establish and maintain a high level of customer satisfaction
- Work with the Retention Manager to resolve unique customer issues
- Increase revenue and profitability by executing retention plans during customer calls
- Match Waste Management services with customer needs, communicate pricing and service strategies, and refer internal business opportunities
- Propose customer solutions compliant with local, state and federal regulations
- Update and secure customer service agreements
- Use Waste Management sales productivity software tools (Prospect and Customer Database, Proposal Program, Pricing Tools)
- Prepare complex proposals and recommend equipment optimization and leasing options
- Based in Johnson City or Kingsport, TN and travel regularly to field locations in the Tri-Cities and East Knoxville
Requirements
- Education: Bachelor's Degree (accredited) in Sales, Marketing, Business Administration or similar OR High School Diploma or GED (accredited) and four (4) years of relevant work experience
- Experience: Two (2) years of relationship management experience in environmental, waste or related service industry (in addition to education requirement)
- Certificates, Licenses, Registrations: None required
- Ability to generate reports, general business correspondence, present information and respond to questions for managers, clients and the public
- Significant knowledge of Microsoft Office applications, including Word, Excel and PowerPoint
- Substantial experience with web based interactive systems
- Exceptional presentation skills
- Valid driver's license and reliable transportation carrying required insurance
- Ability to use motor coordination with finger dexterity (such as keyboarding) most of the work day
- Ability to exert physical effort in handling objects less than 30 pounds part of the work day
- Willingness to travel throughout the Tri-Cities and East Knoxville on a regular basis
