Program Manager

• Manages existing business relationships by developing and implementing sound retention strategies.
• Utilizes strong negotiation efforts to preserve business, and securing contract agreements from previously non-contracted customers.
• Handles all retention requests, providing ongoing education of contract details to existing customers.
• Obtains customer contract commitments during face-to-face interactions.
• Resolves escalations for customer service within the book of business.

Program Manager, Sales

Global Channel Services Program Manager

Residential Program Director

Program Director

Program Director