Sales Retention Account Associate
WM
full-time
Posted on:
Location Type: Hybrid
Location: Plymouth • Missouri • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Become a retention expert through inbound and outbound calls
- Resolve issues and secure updated service level agreements
- Learn effective negotiation techniques to retain and grow customer accounts
- Upsell and close new business when opportunities arise
- Manage inbound call requests and proactive customer outreach
- Prevent customer cancellations and secure updated contract agreements
- Use sales productivity software tools accurately and consistently
Requirements
- High School Diploma or GED (accredited)
- 1 year Business-to-business account management, inside sales (phone based sales), and/or customer service experience that includes a sales component
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Short and Long Term Disability
- Employee Stock Purchase Program (ESPP)
- 401K company match (4.5% with NO vesting period)
- Generous vacation and sick time
- Education assistance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementinside salescustomer servicenegotiation techniquessales productivity software
Soft skills
customer retentionproblem resolutioncommunicationupsellingproactive outreach
Certifications
High School DiplomaGED