Customer Support

• Manages the daily operations of the customer service team of CSRs
• Develops, implements and maintains processes, procedures and programs to improve customer service
• Provides day-to-day supervision and technical assistance to customer service staff
• Directs customer service teams toward achievement of operational goals
• Organizes and schedules all necessary resources required to accomplish activities
• Oversees personnel needs including coaching, training, and evaluating performance
• Compiles customer service data requirements into reports and analyzes results
• Investigates and researches escalated customer service inquiries
• Ensures employees behaviors are focused on improved customer satisfaction

Customer Services Supervisor

Customer Care Representative

Coordinator, Customer Services Training

Field Customer Care Specialist

Field Customer Care Specialist

Customer Service Manager