Call Center Customer Service Representative
WM
full-time
Posted on:
Location Type: Office
Location: Windsor • Connecticut • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $24 per hour
Job Level
Junior
About the role
- Fields customer service inquiries and processes transactions independently and proficiently:
- Communicates concise and accurate information.
- Confirms understanding of customer needs, issues, and requests.
- Serves as the customer's advocate by solving problems.
- Escalates more complex issues to appropriate level.
- Uses authorized system to gather information.
Requirements
- 1+ years of call center and/or Customer Service experience
- Problem Solving and Behavioral Skills are a plus
- High School Diploma or GED
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Short Term Disability
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation
- Holidays
- Personal Days
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer serviceproblem solvingcommunicationadvocacyescalation
Certifications
High School DiplomaGED