WM Partners, LP

Accounts Receivable Deductions Lead

WM Partners, LP

full-time

Posted on:

Location Type: Remote

Location: Colorado • Illinois • United States

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Job Level

Senior

About the role

  • Lead the investigation and resolution of complex customer deductions, including chargebacks, pricing errors, returned goods, promotional discrepancies, and other financial disputes.
  • Review and analyze large volumes of deduction data, including customer contracts, invoices, shipping documents, and payment histories, to resolve issues promptly and accurately.
  • Act as the escalation point for challenging deductions and disputes, working directly with customers and internal teams to resolve issues that cannot be handled by junior staff.
  • Provide guidance on complex deduction issues and collaborate with the team to develop best practices and improve overall team performance.
  • Serve as the primary point of contact for key customers regarding deduction disputes, ensuring timely and effective resolution.
  • Build and maintain strong relationships with key customers, including negotiating favorable outcomes and preventing future deduction issues.
  • Collaborate with sales and customer service teams to ensure consistent communication with customers and address concerns proactively.
  • Prepare and present comprehensive deduction reports to senior management, analyzing trends, identifying root causes, and recommending improvements.
  • Conduct in-depth analysis of deductions to identify recurring patterns or systemic issues that may require changes to processes or agreements.
  • Monitor the effectiveness of resolution strategies and provide data-driven insights to senior leadership to improve operational efficiency.
  • Drive the development and implementation of new processes, policies, and tools to enhance deduction management efficiency, reduce chargebacks, and minimize financial risk.
  • Identify and lead initiatives to streamline deduction processes, leveraging technology and best practices to improve team performance and customer satisfaction.
  • Work cross-functionally with the finance, sales, and operations teams to improve the accuracy of invoicing, shipment tracking, and other processes that impact deductions.
  • Ensure that all deduction activities are compliant with internal controls, company policies, and customer agreements.
  • Work closely with the finance team to ensure that deductions are properly recorded in the financial system and reconciled in a timely manner.
  • Assist in audit preparation, ensuring all deduction-related documentation is accurate, complete, and compliant with accounting standards and regulations.

Requirements

  • Bachelor’s degree in Accounting, Finance, Business, or related field.
  • 5+ years of experience in accounts receivable, deductions management, or financial dispute resolution, with at least 3 years in a senior or lead role.
  • Deep knowledge of deduction processes in a CPG environment, chargebacks, and customer billing issues, with experience handling complex and high-value deductions.
  • Strong proficiency in accounting software (e.g., NetSuite, SAP, or similar systems) and advanced Microsoft Excel skills.
  • Exceptional analytical and problem-solving skills, with the ability to identify trends, root causes, and develop solutions.
  • Excellent negotiation and communication skills, with the ability to work collaboratively with internal teams and external customers.
  • Strong leadership capabilities, with experience mentoring and training team members.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment while maintaining a high level of attention to detail.
  • Experience with process improvement and a focus on operational efficiency and risk mitigation.
Benefits
  • Comprehensive Health Benefits
  • 401K with a generous match
  • Generous Paid Time Off and Holidays
  • Telemedicine & Employee Assistance Program (EAP) resources
  • Paid Parental Leave (primary & non-primary)
  • Short-term and Long-term disability
  • Education, Fitness & BeWell Flex Funds
  • Employee Referral Program
  • Free Product across all brands!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
deduction managementfinancial dispute resolutionaccounts receivablechargebackscustomer billing issuesanalytical skillsproblem-solving skillsprocess improvementoperational efficiencyrisk mitigation
Soft Skills
negotiation skillscommunication skillsleadership capabilitiesmentoringcollaborationattention to detailprioritizationtime managementcustomer relationship managementteam performance improvement