Solutions Support Engineer, Weekend 2nd Shift

Wiz

Solutions Support Engineer at a fast-growing security company providing tech support for cloud and AI applications. Responsible for troubleshooting issues, implementing solutions, and collaborating with teams.

Posted 7/20/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $108,000 - $148,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical customer support, with a strong focus on troubleshooting, incident management, and cloud technologies. Proficient in coding and command-line tools, with a commitment to automation and scalable solutions.

Highest-signal resume keywords

Technical Customer SupportCloud Technologies (Azure, AWS, GCP)Coding (Java, Python, Shell, JavaScript, JSON)Incident ManagementLinux Operating System Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportSystem AdministrationTroubleshootingAutomation SolutionsKubernetesSystem VirtualizationCloud Identity and Security SystemsCloud MonitoringLoggingLocal and Cloud Storage

Soft Skills

Organizational SkillsProject ManagementNatural CuriosityFast Learner

Tools & Technologies

Command-Line ToolsLinux Operating SystemCloud Technologies

Certifications & Qualifications

Bachelor's Degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems

Industry Keywords

Technical Customer Support ExperienceEscalation ManagementOn-Call Support2nd Shift Position

Tech Stack

Tools & technologies

AWSAzureCloudCyber SecurityGoogle Cloud PlatformJavaJavaScriptKubernetesLinuxPython

About the role

Key responsibilities & impact

Responsible for technical customer support experience within the Wiz product.
Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams.
Identify cases that require escalation (either technically or strategically).
Create, maintain, and coordinate incident management requests to product or engineering.
Design and implement solutions that scale the support offering through automation.
Participate in on-call rotation for after-hours, holiday, and weekend support coverage.
This is a 2nd shift position and the schedule is Friday - Tuesday, 7pm - 4am ET.

Requirements

What you’ll need

Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or the equivalent industry experience and certifications.
2+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role.
A minimum of 1+ year experience with Cloud technologies (Azure, AWS, GCP).
Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON.
Proficiency with command-line tools and Linux operating system environments.
Experience with Kubernetes, system virtualization, on-prem and/or hybrid cloud computing, cloud identity and security systems, cloud monitoring, and logging, as well as local and cloud storage.
Familiar with security frameworks or tools.
Excellent organizational and project management skills.
Fast learner, natural curiosity, and love of technology.

Benefits

Comp & perks

Compensation for this full-time position includes base salary + bonus + equity + benefits.
Our salary ranges are determined by role, level, and location.
Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.