Senior Solutions Support Engineer

Wiz

Senior Solutions Support Engineer providing technical support for customers in cloud and AI environments. Troubleshooting technical issues and mentoring team members while implementing solutions for scaling support.

Posted 7/16/2026full-timeRemote • New York • 🇺🇸 United StatesSenior💰 $128,000 - $176,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive technical expertise in customer support, particularly with Cloud technologies and Kubernetes, while effectively mentoring team members and managing incident requests. Proficient in troubleshooting and implementing scalable solutions to enhance support offerings.

Highest-signal resume keywords

Technical Customer SupportCloud Technologies (Azure, AWS, GCP)Kubernetes (AKS/GKS/EKS)Code Debugging (Java, Python, Shell, JavaScript, JSON)Linux Operating System Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportSystem AdministrationTroubleshooting Best PracticesIncident ManagementAutomation SolutionsContent GenerationCase ManagementCollaborationMentoringOn-Call Support

Soft Skills

CoachingTransparencyProblem-SolvingCommunicationTeam Collaboration

Tools & Technologies

Command-Line ToolsCloud PlatformsKubernetesLinux

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformJavaJavaScriptKubernetesLinuxPython

About the role

Key responsibilities & impact

Responsible for technical customer support experience within the Wiz product
Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams
Identify cases that require escalation (either technically or strategically)
Serve as the subject matter lead on the core technologies within the Wiz product line, providing unparalleled knowledge and expertise
Mentor and coach team members in case management best practices and technical upskilling
Gather, collect, collate, generate and publish content, including training material for team members
Participate in on-call rotation for after-hours, holiday, weekend support coverage
Create, maintain, and coordinate incident management requests to product or engineering
Design and implement solutions that scale the support offering through automations

Requirements

What you’ll need

7+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
A minimum of  3+ year experience with Cloud technologies (Azure, AWS, GCP)
2+ years of hands on experience with Kubernetes (AKS/GKS/EKS etc..)
Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON
Proficiency with command-line tools and Linux operating system environments

Benefits

Comp & perks

base salary + bonus + equity + benefits
Learn more about benefits at Google.