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Tech Stack
Tools & technologiesCloudDockerKubernetes
About the role
Key responsibilities & impact- Provide customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence.
- Serve as the primary Wiz liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams.
- Contribute to workshops aimed at helping customers unlock the full value of the Wiz platform.
- Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level, with a focus on increasing adoption, ensuring retention, and fostering satisfaction.
- Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives.
- Measure customers’ achievement of these key performance indicators and report those both internally and externally.
- Identify and address technical issues to ensure high levels of customer satisfaction.
- Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently.
- Advocate for customer needs across various departments (product management, support, ...).
- Offer insights regarding the availability of new features in Wiz.
- Program manage account escalations effectively.
- Collaborate with the Wiz Sales and Renewal teams to secure contract renewals.
- Assist in identifying opportunities for expanding Wiz usage across the customer’s organization.
- Maintain up-to-date functional and technical knowledge of the Wiz platform.
- Continuously monitor news related to new & emerging cloud security threats.
- Grow your knowledge of the Wiz ecosystem (Cloud Service Providers, Technology partners, ...)
Requirements
What you’ll need- 3+ years of experience in technical customer facing roles, for example: Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer.
- Strong understanding of cloud services, architectures, and security best practices, with CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred.
- Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them.
- Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution.
- Proven track record of building and maintaining relationships with enterprise clients, driving customer success, and exceeding performance targets.
- Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
- B.S. in Computer Science, Engineering, or similar field, or equivalent experience.
- Fluent German and English.
Benefits
Comp & perks- Applicants must have the legal right to work in the country where the position is based,
- This role does not offer visa sponsorship.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
cloud servicescloud architecturescloud security best practicescontainer technologiesDockerKubernetestroubleshootingtechnical account managementcustomer success engineeringsolutions engineering
Soft Skills
problem-solvingcommunicationinterpersonal skillsrelationship buildingstakeholder engagementcustomer advocacyprogram managementcollaborationcustomer satisfactionadoption strategies
Certifications
Certified Solutions ArchitectCertified DevOps Engineer