Plan and execute strategies to drive customer adoption and use of the Wiz platform.
Provide both strategic and technical guidance to customers throughout the Wiz journey.
Serve as a trusted technical advisor throughout your customers’ Wiz journey.
Confidently navigate customers through deployment, configuration, and operationalization of Wiz using best practices.
Serve as the primary technical contact for your book of customers, helping to solve technical questions and issues.
Continuously monitor news related to emerging cloud security threats.
Help customers develop success plans with measurable goals throughout the Wiz lifecycle.
Act proactively, leading the customer on a journey to full adoption and value.
Report progress and results to key Wiz and customer stakeholders in executive-friendly communications.

Requirements

5-8+ years of experience in technical customer-facing roles, ideally supporting a cloud / cloud-security product
B.S. in Computer Science, Engineering, or similar field, or equivalent experience.
Strong understanding of cloud services and architecture of at least 1 CSP (AWS/GCP/Azure/OCI) – ideally, you have a CSP certification (e.g., Certified Solutions Architect, Certified DevOps Engineer)
Familiarity with cloud-security best practices, common threat models, and CNAPP use cases. Ideally, you have a security certification or experience helping organizations address cloud-security challenges
Familiarity with container technologies (Docker, Kubernetes), as well as the associated security considerations
Familiarity with DevOps technologies – CI/CD, Infrastructure as Code (IaC), Version Control Systems, etc.
Familiarity with Linux and Windows operating systems concepts and runtime sensing
Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution across nebulous structures, both internal and external
Ability and willingness to continuously learn emerging cloud/security technologies
Proven track record of successfully managing a book of business with 5-10+ customers
Proven track record of building and maintaining relationships with enterprise clients, driving customer outcomes, and exceeding performance targets
Ability and willingness to continuously enable customers on the Wiz platform and assist them in solving problems, ranging from trivial to highly complex
Willingness to work across multiple communication channels and platforms to assist your customers - e.g., responding to Slack messages, emails, and support tickets
Ability to use data and systems (e.g., CRM, log analysis tools) to monitor customer health and identify trends to inform customer success and retention initiatives.
Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.

Benefits

Medical, dental and vision insurance
Home Office Setup reimbursement
Flexible Spending Accounts
Monthly Connectivity reimbursement
Employee Assistance Program (EAP)
Short- and Long-term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan (with employer match)
Flexible paid time off + 11 paid holidays
Paid leave programs, including parental, pregnancy health, medical and bereavement leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

cloud servicescloud architectureCSP (AWS)CSP (GCP)CSP (Azure)CSP (OCI)container technologiesDevOps technologiesLinuxWindows

Soft Skills

problem-solvingrelationship buildingcustomer outcomescommunicationinterpersonal skillsproactive leadershiptechnical guidancetroubleshootingcontinuous learningexecutive communication

Certifications

Certified Solutions ArchitectCertified DevOps Engineercloud-security certification