Wiz

Senior Customer Experience Manager

Wiz

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $132,000 - $146,400 per year

Job Level

Senior

Tech Stack

Cloud

About the role

  • Take ownership of diverse projects and initiatives with a primary focus on cloud security, collaborating with Sales, Support, Success, product/engineering, and customer teams
  • Interface and influence key stakeholders to ensure effective communication and project execution, emphasizing security best practices
  • Establish deep understanding of customer business vision, culture, and processes with focus on cloud security requirements
  • Build and grow relationships across customer organizations from technicians to CISO
  • Evangelize Wiz value and influence customers to adopt secure solutions at the right time
  • Advocate internally at Wiz on behalf of customers to ensure their security needs are met
  • Guide customers through post-onboarding adoption stages and large-scale transformations, introducing ideas and tools to solve security challenges
  • Collaborate with account teams to identify strategic cloud security opportunities, provide TCO analysis and business cases
  • Accelerate customer cloud security adoption, define milestones, remove blockers, implement governance and training strategies to upskill roles across the organization

Requirements

  • 6+ years of experience as a CSM, AE, PM or other customer facing strategic role
  • Proven track record of working with Fortune 100 customers with cloud-based technology
  • Experience managing strategic customers and solving complex engagements
  • Entrepreneurial mindset and strong problem-solving skills
  • Excellent communication and interpersonal skills; ability to engage stakeholders at all levels including CISO
  • Deep understanding of Security SaaS offerings and pricing models and ability to learn Wiz's offerings and pricing with agility
  • Legal right to work in the country where the position is based; no visa sponsorship provided
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