Provide your customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence.
Contribute to sessions aimed at helping customers unlock the full value of the Wiz platform.
Contribute to and run community-based one-to-many engagement opportunities (e.g. writing knowledge articles or running webinars)
Focus on driving out risk in our account base by increasing adoption, ensuring retention, and fostering satisfaction.
Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently.
Advocate for customer needs cross-functionally (i.e.. Product Management and Support).
Offer insights regarding the availability of new features in Wiz.
Facilitate escalations for more complex or technically challenging issues.
Collaborate with Wiz Sales and Renewal teams to secure contract renewals.
Assist in identifying opportunities for expanding Wiz usage across the customer’s organization.

Requirements

1-3 years of experience in technical customer facing roles (i.e. Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer).
A willingness to learn both cloud and cyber security technologies.
Understanding of cloud services, architectures, and security best practices.
Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them.
Strong problem-solving skills, with the ability to troubleshoot technical issues and drive resolution.
Strong communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
B.S. in Computer Science, Engineering, or similar field, or equivalent experience.

Benefits

Medical, dental and vision insurance
Home Office Setup reimbursement
Flexible Spending Accounts
Monthly Connectivity reimbursement
Employee Assistance Program (EAP)
Short- and Long-term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan (with employer match)
Flexible paid time off + 11 paid holidays
Paid leave programs, including parental, pregnancy health, medical and bereavement leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

cloud servicescloud architecturessecurity best practicescontainer technologiesDockerKubernetestechnical troubleshootingcustomer successtechnical account managementsolutions engineering

Soft Skills

problem-solvingcommunicationinterpersonal skillsstakeholder engagementcollaborationcustomer advocacyoperational best practicescustomer retentionsatisfaction fosteringcommunity engagement