Lead and mentor a team of instructional designers, content developers, multimedia specialists, and lab engineers to create engaging, effective technical learning materials.
Oversee the end-to-end design and development of learning assets, including eLearning modules, instructor-led training materials, hands-on labs, capture-the-flag (CTF) programs, videos, simulations, and quizzes, ensuring alignment with certification and accreditation initiatives.
Partner with Engineering and Finance to optimize lab infrastructure costs (Lab Economics & Strategy), balancing high-fidelity, hands-on scenarios for customers and partners with sustainable cloud consumption models.
Collaborate with TEP to translate enablement strategies and roadmaps into detailed content blueprints, ensuring all materials align with business priorities and technical accuracy.
Implement Agile learning development methodologies (Agile Content Operations) to manage intake, visualize team capacity, and deliver transparent timelines to stakeholders.
Partner cross-functionally with Product, Engineering, SE, and subject matter experts (SMEs) to gather requirements, validate content, and incorporate the latest product updates and technical insights.
Establish and enforce best practices in adult learning theory, instructional design (e.g., ADDIE, SAM), accessibility, and technical content creation to deliver world-class, scalable learning experiences.
Drive innovation in learning formats, incorporating interactive elements, gamification, and emerging technologies to enhance engagement and knowledge retention.
Monitor content quality, usage, and effectiveness, working with TDO to iterate based on feedback, metrics, and evolving needs.
Contribute to enablement metrics and ROI reporting by tracking development efficiency, content impact, and team performance.
Build and scale the TLDD team as the organization grows, including hiring, onboarding, and professional development.
Establish rigorous audit-and-refresh cycles for all technical assets (Lifecycle Management), including labs, runbooks, demo environments, and videos, to maintain accuracy as products evolve, while defining clear deprecation processes for outdated materials.

Requirements

5+ years of experience in instructional design, curriculum development, or technical content creation, with at least 3+ years in a people management role leading design/development teams.
Strong hands-on technical background with a deep understanding of public cloud platforms (AWS, Azure, GCP), DevOps practices, automation frameworks, and cloud-native technologies such as Kubernetes.
Proven track record in technical enablement or training within a SaaS, cybersecurity, cloud, or similar high-tech environment.
Experience managing external vendors, content agencies, and operational budgets to scale content production during peak demand and optimize infrastructure costs.
Deep expertise in instructional design methodologies, adult learning principles, and creating hands-on technical training (e.g., labs, CTFs).
Experience developing role-specific content for technical audiences such as Sales Engineers, Technical Account Managers, Support Engineers, and Partners.
Experience overseeing global content localization, including translation, cultural adaptation, and regional compliance to support international markets and multilingual delivery.
Demonstrated ability to implement content lifecycle management processes, including regular audits, refreshes, and deprecation of outdated technical assets.
Leverage AI and emerging technologies (e.g., generative AI for content personalization) to enhance learning experiences.
Strong project management skills with experience in Agile methodologies to handle multiple priorities, timelines, and cross-functional dependencies.
Proficiency with modern learning tools and platforms (e.g., Articulate, Synthesia, lab virtualization tools, LMS systems).
Excellent communication and collaboration skills, with the ability to influence stakeholders and translate complex technical concepts into accessible learning.

Benefits

Medical, dental and vision insurance
Home Office Setup reimbursement
Flexible Spending Accounts
Monthly Connectivity reimbursement
Employee Assistance Program (EAP)
Short- and Long-term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan (with employer match)
Flexible paid time off + 11 paid holidays
Paid leave programs, including parental, pregnancy health, medical and bereavement leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

instructional designcurriculum developmenttechnical content creationpublic cloud platformsDevOps practicesautomation frameworkscloud-native technologiescontent lifecycle managementadult learning principlesgamification

Soft skills

leadershipproject managementcollaborationcommunicationmentoringinnovationstakeholder influenceteam capacity managementfeedback iterationcross-functional partnership