Wiz

Technical Account Manager

Wiz

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇳🇱 Netherlands

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Job Level

Mid-LevelSenior

Tech Stack

CloudDockerKubernetes

About the role

  • Provide customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence.
  • Serve as the primary Wiz liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams.
  • Contribute to workshops aimed at helping customers unlock the full value of the Wiz platform.
  • Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level, with a focus on increasing adoption, ensuring retention, and fostering satisfaction.
  • Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives.
  • Measure customers’ achievement of these key performance indicators and report those both internally and externally.
  • Identify and address technical issues to ensure high levels of customer satisfaction.
  • Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently.
  • Advocate for customer needs across various departments (product management, support, ...).
  • Offer insights regarding the availability of new features in Wiz.
  • Program manage account escalations effectively.
  • Collaborate with the Wiz Sales and Renewal teams to secure contract renewals.
  • Assist in identifying opportunities for expanding Wiz usage across the customer’s organization.
  • Maintain up-to-date functional and technical knowledge of the Wiz platform.
  • Continuously monitor news related to new & emerging cloud security threats.
  • Grow your knowledge of the Wiz ecosystem (Cloud Service Providers, Technology partners, ...)

Requirements

  • 3+ years of experience in technical customer facing roles, for example: Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer.
  • Strong understanding of cloud services, architectures, and security best practices, with CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred.
  • Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them.
  • Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution.
  • Proven track record of building and maintaining relationships with enterprise clients, driving customer success, and exceeding performance targets.
  • Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
  • B.S. in Computer Science, Engineering, or similar field, or equivalent experience.
  • Fluent French and English.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
cloud servicescloud architecturescloud security best practicescontainer technologiesDockerKubernetestroubleshootingtechnical account managementcustomer success engineeringsolutions engineering
Soft skills
problem-solvingcommunicationinterpersonal skillsrelationship buildingstakeholder engagementcustomer advocacyprogram managementcollaborationcustomer satisfactionadvisory skills
Certifications
Certified Solutions ArchitectCertified DevOps Engineer