Serve as the primary Business Analyst supporting all initiatives in one of these key areas: Partner/Channel Operations, Presales, or Postsales.
Take ownership of the business analysis deliverables and the analysis workstream for assigned projects from intake through to retrospective.
Collaborate with stakeholders and delivery teams to continually prioritize work, ensuring focus on the most impactful initiatives.
Be an expert in soliciting requirements using interviews, prototyping, workshops, questionnaires, documentation, etc., and ensure detailed project artifacts are produced and maintained throughout the project lifecycle.
Ensure project status updates are completed on time and communicated to the business stakeholders, and serve as a key point of contact for business stakeholders.
Validate the completeness of Business Requirements Documents and ensure they meet all necessary requirements prior to creating user stories.
Collaborate with the technical teams during the execution planning phase to build out user stories and acceptance criteria.
Establish strong relationships with business stakeholders by integrating with their functions to better understand and address their technical needs.
Demonstrate strong teamwork by actively identifying internal process deficiencies and areas for improvement within your domain, and taking the initiative to recommend and implement solutions.
Requirements
5+ years of experience in a Business Systems Analyst role supporting a SaaS company
1 - 3 years of specialization in either Partner/Channel Operations, Presales, or Postsales for a SaaS company
Proven experience in business analysis, requirements gathering, and process mapping within the business systems ecosystem.
Experience managing multiple concurrent business systems projects from intake through to delivery in a Kanban environment, including prioritizing stories, contributing to timeline management, and coordinating with resources.
Proficiency with project management tools like Jira is essential.
A high degree of technical aptitude across a variety of tools, with an emphasis on Salesforce and the supporting business systems.
Exceptional communication and interpersonal skills, with a proven track record of effectively engaging and managing expectations across a diverse range of stakeholders, particularly within GTM and Finance.
Strong analytical and problem-solving skills, with a keen eye for detail, especially within complex partner management, presales, or service delivery workflows.
Ability to learn new technology quickly and with a high degree of proficiency.
Benefits
Medical, dental and vision insurance
Home Office Setup reimbursement
Flexible Spending Accounts
Monthly Connectivity reimbursement
Employee Assistance Program (EAP)
Short- and Long-term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan (with employer match)
Flexible paid time off + 11 paid holidays
Paid leave programs, including parental, pregnancy health, medical and bereavement leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business analysisrequirements gatheringprocess mappinguser storiesacceptance criteriaproject managementKanbanSalesforcetechnical aptitudestakeholder management
Soft skills
communicationinterpersonal skillsteamworkanalytical skillsproblem-solvingrelationship buildinginitiativeattention to detailengagementexpectation management