Senior Program Manager, Customer Delivery

Wix

Senior Program Manager leading customer deployments at Attuned Intelligence. Managing relationships and ensuring successful implementation of AI voice agents for healthcare.

Posted 7/24/2026full-timeRemote • California • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong program management and customer operations capabilities, with a focus on building relationships, tracking performance metrics, and driving process improvements. Proficient in leveraging AI tools to enhance operational efficiency and communication across teams.

Highest-signal resume keywords

Program ManagementCustomer OperationsAI Tools ProficiencyStakeholder CommunicationProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementProject CoordinationImplementation PlanningKPI ReportingOperational Tracking

Soft Skills

Exceptional OrganizationGenuine Customer InstinctStrong CommunicationBias Toward ActionCross-Team Collaboration

Tools & Technologies

AI ToolsEHR SystemsEpic

Industry Keywords

Healthcare OrganizationsCustomer HealthImplementation PlaybooksOperational Gaps

About the role

Key responsibilities & impact

Own delivery end-to-end — full visibility into timelines, deliverables, risks, dependencies, and owners
Build and maintain clear implementation plans that map customer dates, Attuned deliverables, customer dependencies, and internal next steps
Partner with AI Engineering to configure, tune, and deliver high-quality AI agents for each customer
Serve as the named operational point of contact for customer and partner program asks, making sure inbound requests are acknowledged, triaged, and routed to the right Attuned owner
Identify and resolve issues, chasing internal and external blockers and escalating with GTM and Operations leadership when needed
Own recurring customer meetings (weekly standups, implementation reviews, executive business reviews) — agenda setting, KPI reporting, and follow-through on action items
Own customer health after go-live — tracking adoption, call-volume ramp, and agent performance, and acting on warning signs before they become escalations
Translate platform impact into the outcomes customers care about — calls recovered, appointments booked, wait times reduced — and report them in KPI reviews and executive business reviews
Build the post-launch relationships that drive retention and renewal, serving as the customer's primary operational point of contact and making sure open requests keep moving
Surface expansion signals and partner with Health Account Executives, who own the commercial relationship, to grow each account
Build and refine implementation playbooks as the customer base grows
Build lightweight systems for tracking owners, dates, dependencies, and follow-up across customer and partner programs
Surface product feedback from the field into our product development process
Identify operational gaps and lead process improvements proactively

Requirements

What you’ll need

3-7 years of experience in program management, project coordination, consulting, customer operations, or a similar role
Exceptional organization — you're the person on every team who makes sure details, dates, owners, and next steps do not slip
Genuine customer instinct — you build trust with senior stakeholders, sense when something's off before it's escalated, and can steer a hard conversation to a good outcome
Strong written and verbal communication; comfortable running a meeting with senior customer stakeholders and sending crisp follow-ups that keep work moving
Power user of AI tools like Claude — we expect everyone on the team to lean on AI to move faster, draft better, and think through hard questions
A bias toward action and ownership — you'd rather find the form, chase the owner, and move the work forward than wait for instructions
Comfort working across teams — sales, engineering, operations, customer stakeholders, and partner teams — and translating between them
Nice to have: Experience working in or with healthcare organizations
Nice to have: Familiarity with EHR systems, especially Epic

Benefits

Comp & perks

Health insurance
401(k) plans
Paid time off
Flexible work arrangements
Professional development opportunities