Junior Customer Success Manager – Consumer Trends SaaS

Wix

Junior Customer Success Manager managing a portfolio of accounts in the beauty sector. Collaborating with teams to ensure client success on a data-driven SaaS platform.

Posted 6/1/2026full-timeNew York City • New York • 🇺🇸 United StatesJunior💰 $80,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

Own a portfolio of accounts across multiple tiers; manage relationships, health, and outcomes end-to-end
Lead structured onboarding and training for new clients, ensuring fast time-to-value and strong product adoption
Monitor account health and proactively engage at-risk accounts before churn signals escalate
Drive renewal conversations, negotiate contracts, and maintain a high net revenue retention rate
Conduct regular check-ins and strategic touch points with key stakeholders
Translate platform data into actionable use cases tailored to each client's business goals
Maintain clean, up-to-date records in CRM (HubSpot/ChurnZero) — activity logging, health scores, and contact data
Own upsell and expansion opportunities within your book of business end-to-end, from identifying growth potential to closing the deal

Requirements

What you’ll need

2 - 4 years of experience in Customer Success, Account Management, client services, or a consultative client-facing SaaS role
Demonstrated track record of owning renewals and hitting retention or satisfation targets
Strategic thinker with a bias towards action in a fast-paced environment
Self-starter with proven creative problem-solving credentials
Strong executive presence — comfortable presenting to senior stakeholders and navigating complex organizations
Exceptional written and verbal communication skills
Highly organized and detail-oriented, with the ability to manage a large book of business without things slipping
Excited about being part of a growing team
Authorized to work in the U.S.
**Preferred Qualifications**
Experience in beauty, CPG, retail, or trend/consumer insights industries
Background in agency, consulting, market research, analytics, or brand management a plus
Familiarity with HubSpot, ChurnZero, or similar CS platforms
Experience with data analytics or SaaS platforms that require consultative onboarding

Benefits

Comp & perks

Health Care Plan (Medical, Dental & Vision)
Paid Time Off (Vacation, Sick & Public Holidays)
Work From Home flexibility
You would be expected to come to the NY office twice a week, with the flexibility to work remotely during the year upon your manager's approval

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessAccount Managementclient servicesSaaSdata analyticsconsultative onboardingcontract negotiationretention targetsupsellingexpansion opportunities

Soft Skills

strategic thinkingproblem-solvingexecutive presencecommunication skillsorganizational skillsdetail-orientedself-starterrelationship managementproactive engagementadaptability